Privacy Policy

Phoenix Lanka ("we", "our", "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on phoenixlanka.com. By using our website, you consent to the practices described in this policy.

Information We Collect

When you visit or shop on our website, we may collect:

• ●Personal identification information — such as your name, delivery address, email address, and phone number, provided voluntarily during checkout or registration.
• ●Payment and billing information — necessary to process your orders. Payments are handled securely by our third-party payment gateway; we do not store your full card or bank details.
• ●Browsing information — such as your IP address, browser type, and device information, collected automatically via cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• ●Process, fulfill, and deliver your orders
• ●Communicate with you about your orders, provide customer support, and respond to inquiries
• ●Improve our website, products, and services
• ●Detect and prevent fraud or unauthorized activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• ●Trusted service providers who help us operate our website, process payments, and deliver orders. These providers are required to handle your data securely and confidentially.
• ●Legal authorities, where required to do so by law.

Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings, though this may limit some site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at support@phoenixlanka.com.

Last updated: August 2026