Refund Policy

Thank you for shopping at Phoenix Lanka. We value your satisfaction and are committed to providing you with high-quality food products. Please read our refund policy carefully before making a purchase.

Non-Returnable Products

Because we sell perishable food products, we do not accept returns or exchanges once an order has been delivered, for reasons of food safety and hygiene. All sales are final once your order is confirmed as delivered in good condition.

Damaged or Defective Items

If your order arrives damaged, spoiled, incorrect, or defective, please contact us within 24 hours of delivery at support@phoenixlanka.com with your order number and photographic evidence of the issue. We will review your claim and, at our discretion, offer one of the following:

• ●A replacement of the affected item(s), or
• ●A full or partial refund to your original method of payment

Order Cancellations

Orders may be cancelled free of charge only before they have been dispatched. Once an order has been dispatched for delivery, it can no longer be cancelled or refunded, except under the Damaged or Defective Items terms above.

Refund Processing Time

Approved refunds will be processed within 7–10 business days. Please note it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at support@phoenixlanka.com.

Last updated: August 2026