Terms and Conditions

Welcome to Phoenix Lanka (phoenixlanka.com), operated by Phoenix Lanka Food Inventors (Pvt) Ltd. These Terms and Conditions govern your use of our website and your purchase of products from our platform. By accessing our website or placing an order, you agree to comply with these terms. Please read them carefully.

Use of the Website

• ●You must be at least 18 years old, or have a parent/guardian's consent, to make purchases on our website.
• ●You are responsible for maintaining the confidentiality of any account information you create with us.
• ●You agree to provide accurate and current information during checkout.
• ●You may not use our website for any unlawful or unauthorized purpose.

Product Information and Pricing

• ●We make every effort to ensure product descriptions, images, and pricing are accurate. However, as our products are food items, slight variations in appearance, weight, or packaging may occur.
• ●Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice. Any promotions are valid for a limited time and may carry additional terms.

Orders and Payments

• ●Placing an order constitutes an offer to purchase the selected products.
• ●We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
• ●Payments are processed securely through our payment gateway partner. We do not store your full payment card details.

Shipping and Delivery

• ●We aim to deliver orders within the estimated timeframe provided at checkout. Delivery times may vary based on your location and other factors beyond our control.
• ●As our products are perishable food items, please ensure someone is available to receive your delivery promptly.

Returns and Refunds

• ●Our Refund Policy governs returns, damaged/defective items, and refund eligibility. Please refer to that policy for full details.

Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Phoenix Lanka Food Inventors (Pvt) Ltd and may not be used, reproduced, or distributed without our prior written consent.

Limitation of Liability

Phoenix Lanka Food Inventors (Pvt) Ltd, its directors, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our products, except as required by applicable law.

Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

Contact Us

For questions about these Terms and Conditions, please contact us at support@phoenixlanka.com.

Last updated: August 2026